Monday, July 13, 2009

Virtual Vehicle MD -- helping explain the need for a repair

If you can EXPLAIN yourself better to the customer -- you can help them decide why the repair is needed

Click on these link below to see a sample of


Note the image - click on the changing box to see the next step in the illustration

See your CARQUEST salesman for more info on this service.

Friday, July 10, 2009

EXCELLENT article on good & bad phone habits

Try this link .. . to read and to click on the audio links to HEAR actual examples and see how you stack up --can we all learn something from this article - I hope so.

leave a comment if you liked or hated it.