Monday, September 30, 2013
CTI Class Change ....
Be advised that the oct class has been changed to asian security systems as there was no interest in the planned course...the replacement class will be added at the end.
Neil Heinrichs
Sales Rep.
Pete's Paint & Parts
The above was just received ( Randy in Windsor is key to helping change this ..) if oyu care to voice an opinion ..leave a comment or talk to your sales rep from your CARQUEST store ...
Friday, September 13, 2013
What does a GOOD Web Site for for a Shop ???
The BEST web sites in USA for a shop ?? That is pretty high praise ..but if you want a look ...check out this article
http://www.autoinc.org/archives/2013/jan2013/top10.htm
It might be hard to say you have to be this good ...but ...
And just what should a good web site do ...
Sure - we are asking more questions than we could ever answer ...
http://www.autoinc.org/archives/2013/jan2013/top10.htm
It might be hard to say you have to be this good ...but ...
And just what should a good web site do ...
Sure - we are asking more questions than we could ever answer ...
Friday, September 06, 2013
The Next Generation: Industry and Educators Need To Work Together
Next generation - any idea's ? Was this worth the time to listen and think ?
Monday, August 26, 2013
Monday, August 12, 2013
Taking The Heat: Cooling System Service Tips
Taking The Heat: Cooling System Service Tips
hosted by: Pete Meier, technical editor for Motor Age magazine &
Jerry "G" Truglia, president Technicians Service Training
Registration Information
The third of our Motor Age/TST technical webinars for 2013 will focus on the engine's cooling system and offer a variety of tips and techniques you can apply immediately to help your customers maintain their vehicles in peak condition.
Topics to be covered include:
* Testing the coolant's state of health
* Outside factors that can reduce the expected coolant service life
* Testing for electrolysis using a Digital Multimeter
CLICK HERE for registration .... FREE ....
When August 22, 2013
Time 8:00 PM - 9:00 PM
hosted by: Pete Meier, technical editor for Motor Age magazine &
Jerry "G" Truglia, president Technicians Service TrainingRegistration Information
The third of our Motor Age/TST technical webinars for 2013 will focus on the engine's cooling system and offer a variety of tips and techniques you can apply immediately to help your customers maintain their vehicles in peak condition.
Topics to be covered include:
* Testing the coolant's state of health
* Outside factors that can reduce the expected coolant service life
* Testing for electrolysis using a Digital Multimeter
CLICK HERE for registration .... FREE ....
When August 22, 2013
Time 8:00 PM - 9:00 PM
Friday, August 02, 2013
Reminder - iATN is a well priced option ...
Just a reminder that iATN is a well priced option for tech's ... if it has been a while ( or never ) --go check them out --click here --
Thursday, August 01, 2013
Got two minutes --check out this video ... can it help you to explain why that repair is required ... ? See your CARQUEST salesman or call the store manager in Virtual Vehicle MD ...
http://www.virtualvehiclemd.com/user_guide/Navigation.html
http://www.virtualvehiclemd.com/user_guide/Navigation.html
Tuesday, July 30, 2013
What Drives Business
a recent e-mail had this image.... how do you see it for your business ??
Somehow I think that we all lack re-inforcing the positive customer reviews ...how do we get those on the internet ( social media e.g.:Facebook likes but even more important for Google+ or yellow pages.ca similar reviews ...
Get your customers comments on the internet and promote that.
Somehow I think that we all lack re-inforcing the positive customer reviews ...how do we get those on the internet ( social media e.g.:Facebook likes but even more important for Google+ or yellow pages.ca similar reviews ...
Get your customers comments on the internet and promote that.
Thursday, July 25, 2013
Walker Cat Converter - 30 minutes of good training
( a 30 minute training video in case you missed the regional classes held by Walker )
*** UPDATE *** Metro Detroit class ( Oct 9,2013) & London On class scheduled ( Oct 24, 2013) ....in case you are interested and missed the most recent Windsor, On class ....click here for details
Tuesday, April 30, 2013
Thursday, September 13, 2012
2012-13 class dates
NOTE --there have been a change --the original sheet showed the first class as Oct 10-11 --changed to Oct 24-24 ...
Monday, July 13, 2009
Virtual Vehicle MD -- helping explain the need for a repair
If you can EXPLAIN yourself better to the customer -- you can help them decide why the repair is needed
Click on these link below to see a sample of virtualvehiclemd.com
5-4l-3v-broken-spark-plug-(broken-sleeve)
Note the image - click on the changing box to see the next step in the illustration
See your CARQUEST salesman for more info on this service.
Click on these link below to see a sample of virtualvehiclemd.com
5-4l-3v-broken-spark-plug-(broken-sleeve)
See your CARQUEST salesman for more info on this service.
Friday, July 10, 2009
EXCELLENT article on good & bad phone habits
Try this link .. . to read and to click on the audio links to HEAR actual examples and see how you stack up --can we all learn something from this article - I hope so.
leave a comment if you liked or hated it.
Monday, June 15, 2009
Thursday, May 07, 2009
May make up class
The Jan class was cancelled -- so after a couple of swaps - here is the original class dated April -- will happen on May 13 & 14 2009
Note -- the Right To Repair bill is being VOTED upon on May 13th --call your MP !!
OBD-208 REPROGRAMMING STRATEGIES
One of the most critical decisions a shop makes today deals with reprogramming the PCM on today's vehicles. While it is
necessary many times to reprogram a PCM, the shop must make the decision whether to purchase the tooling necessary
to do the job in house or to farm it out to the dealer. In many cases the J-2534 reprogramming standard which was meant
to make it easy to reprogram vehicles, has led to much confusion in the field. This course focuses on delivering the truth
about reprogramming including both OE and J-2534 methods. You will come away with specific J-2534 procedures to
make this strategy successful. You will also understand the limitations of J-2534 and the advantages of using the OE scan
tool to reprogram. At the end of the day you will be able to make the best decision for your shop.
8
Note -- the Right To Repair bill is being VOTED upon on May 13th --call your MP !!
OBD-208 REPROGRAMMING STRATEGIES
One of the most critical decisions a shop makes today deals with reprogramming the PCM on today's vehicles. While it is
necessary many times to reprogram a PCM, the shop must make the decision whether to purchase the tooling necessary
to do the job in house or to farm it out to the dealer. In many cases the J-2534 reprogramming standard which was meant
to make it easy to reprogram vehicles, has led to much confusion in the field. This course focuses on delivering the truth
about reprogramming including both OE and J-2534 methods. You will come away with specific J-2534 procedures to
make this strategy successful. You will also understand the limitations of J-2534 and the advantages of using the OE scan
tool to reprogram. At the end of the day you will be able to make the best decision for your shop.
8
Monday, April 20, 2009
April - change of items
Reminder - that April 22 will be "new vehicle technology"
and that April 23 will be "Air Conditioning" --a revision to the schedule
ps- want to know more about CVT . *** ...click this link ***
and that April 23 will be "Air Conditioning" --a revision to the schedule
ps- want to know more about CVT . *** ...click this link ***
Wednesday, March 18, 2009
Testing more batteries - prevents problems latter
The Importance of Testing Batteries
Handheld Testers
• Accurate – provide reliable, repeatable results.
• Safe and easy to use – very little training required.
• Fast – test batteries within seconds.
• Portable – light and easy to carry, internal battery means no power cord.
• Digital display to guide user and provide instant results.
• Results are printable for review with customers.
Why a Battery Tester Might Fail a Battery Even If It Still Starts the Vehicle
As you can see, the colder the temperature:
• The lower the amount of starting power the battery can provide.
• The more starting power the engine requires.
On a marginal battery, even a small drop in temperature could easily cause a battery to fail, stranding the customer in a potentially dangerous situation.
Therefore, it is important to look at the battery’s tested CCA and compare it to the public rated CCA, even if the tester has passed the battery.
Once the battery’s CCA drops below the public rated CCA, you should council the customer to think about a battery replacement.
Should they decide not to do replace their battery immediately, recommend that they get their battery retested in two or three months, and sooner than that if cold weather is approaching.
WHY TEST?
1. Inventory Maintenance
• Battery manufacturers place a date code stamp on the battery case so you can check when the battery was manufactured.
• A quick check of product 9-12 months old will help you determine which batteries may need recharging to avoid future problems.
• CARQUEST batteries are calcium/calcium construction (calcium is used in both positive and negative plates), which means they have a one year shelf life.
2. Warranty Control
• Most warranty inspections arrive in a discharged state. Carbon pile testers will not give accurate results unless the battery is fully recharged before inspection. Otherwise, an incorrect diagnosis might be made.
• A handheld tester will allow you to quickly determine whether a battery is defective or simply needs to be recharged, regardless of the state of charge of the battery.
3. Sales Tool
• Allows you to sell batteries on a preventative maintenance basis just like you do all other automotive components.
• The average lifespan of a battery in Canada is 4.5 to 5 years. A battery’s condition and performance level deteriorate with age, particularly when used under severe service conditions.
• Installers should recommend to customers that they replace weak batteries before they fail and leave them stranded in a potentially dangerous situation.
• Printout of battery test gives credibility to Installer’s recommendation.
RECENT INSTALLER STUDY
PROVES TESTING SELLS MORE BATTERIES
• Prior to test
o 7 batteries sold per 100 transactions
• During test
o 21 problem batteries identified per 100 transactions
o 14 batteries sold per 100 transactions
• Result
o Battery sales were doubled.
4. Battery Accessory Sales Tool
• Many battery testers also do complete electrical testing of starting and charging systems. Problem starters and alternators will be identified.
• A visual inspection of the battery can identify other battery related sales opportunities, such as hold downs, cables, battery trays, etc.
Handheld Testers
• Accurate – provide reliable, repeatable results.
• Safe and easy to use – very little training required.
• Fast – test batteries within seconds.
• Portable – light and easy to carry, internal battery means no power cord.
• Digital display to guide user and provide instant results.
• Results are printable for review with customers.
Why a Battery Tester Might Fail a Battery Even If It Still Starts the Vehicle
As you can see, the colder the temperature:
• The lower the amount of starting power the battery can provide.
• The more starting power the engine requires.
On a marginal battery, even a small drop in temperature could easily cause a battery to fail, stranding the customer in a potentially dangerous situation.
Therefore, it is important to look at the battery’s tested CCA and compare it to the public rated CCA, even if the tester has passed the battery.
Once the battery’s CCA drops below the public rated CCA, you should council the customer to think about a battery replacement.
Should they decide not to do replace their battery immediately, recommend that they get their battery retested in two or three months, and sooner than that if cold weather is approaching.
WHY TEST?
1. Inventory Maintenance
• Battery manufacturers place a date code stamp on the battery case so you can check when the battery was manufactured.
• A quick check of product 9-12 months old will help you determine which batteries may need recharging to avoid future problems.
• CARQUEST batteries are calcium/calcium construction (calcium is used in both positive and negative plates), which means they have a one year shelf life.
2. Warranty Control
• Most warranty inspections arrive in a discharged state. Carbon pile testers will not give accurate results unless the battery is fully recharged before inspection. Otherwise, an incorrect diagnosis might be made.
• A handheld tester will allow you to quickly determine whether a battery is defective or simply needs to be recharged, regardless of the state of charge of the battery.
3. Sales Tool
• Allows you to sell batteries on a preventative maintenance basis just like you do all other automotive components.
• The average lifespan of a battery in Canada is 4.5 to 5 years. A battery’s condition and performance level deteriorate with age, particularly when used under severe service conditions.
• Installers should recommend to customers that they replace weak batteries before they fail and leave them stranded in a potentially dangerous situation.
• Printout of battery test gives credibility to Installer’s recommendation.
RECENT INSTALLER STUDY
PROVES TESTING SELLS MORE BATTERIES
• Prior to test
o 7 batteries sold per 100 transactions
• During test
o 21 problem batteries identified per 100 transactions
o 14 batteries sold per 100 transactions
• Result
o Battery sales were doubled.
4. Battery Accessory Sales Tool
• Many battery testers also do complete electrical testing of starting and charging systems. Problem starters and alternators will be identified.
• A visual inspection of the battery can identify other battery related sales opportunities, such as hold downs, cables, battery trays, etc.
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