2016-17 CTI Class Schedule

Classes for 2015-16

Note -these may change ..this is version # 1.0

CARQUEST VIN DECODER

Now available from the iTunes and Google Play APP Stores is the CARQUEST V.I.N. Decoder.  A useful tool for your smart phone to help you identify a vehicle by scanning the bar code.

It will even bring that vehicle information over to our online catalog, available at:

D&T Auto Parts - Leamington ON

Pete's Paint & Parts - Leamington ON

Auto Barn Parts Supply - Essex ON

We have many volunteer fire fighters using this app to assist them in identifying vehicles crashed beyond recognition.  What can you do this?  Please let us know.  We would love to hear about it.

TECH-NET Electronic Inspection Sheet

Tech Net customers can take advantage of our NEW Electronic Vehicle Inspection Sheet.

It is available for FREE a download in the App Store or Google Play Store.  Additional features are available with a subscription.

Click here for a video with details.

CTI classes start soon in Room #139 at St Calir

Remember room #139 at St Clair College for this years classes of CTI

Wells Webinars ... have a look

Here is link ...click here...  for the page to register ....

The Wells Tech Team hosts live webinars on a regular basis. To be notified about upcoming events, select the "Subscribe to Wells Tech" button below.

The next webcast – Idle Air Control -- will air on Wednesday, Sept. 3, at 12 noon.  This webinar will cover:

• How an Idle Air Control motor operates
• How to accurately test IACs on the car, using everyday tools and a labscope

It is nice to see that they have 4 ...four times ... all at noon ... from eastern to pacific standard time ...

Want to see the other past seminars .... handy on youtube as you can fast forward thru sections you may know ..

Improve your Shop Web Site

Here is a better video on improving your shop web site ...  got 20 minutes ?   Pete Zeiner from Advance Auto ...

post a question and we will try to help

Advance Training Courses

You may  ( or may not ) know that Advance Auto has purchased CARQUEST.  Since Jan of 2014 there has been a flurry of activity to 'meld' these two large corporations together ..and this flurry will continue.

Sometimes being a Cdn we sit on the side-lines and wait ... but thought we could jump the gun and show you a link or two of thing ...

1) FREE webinar on Customer Loyality ...  requires you to register ... held at noon ( EST ) on Thur Aug 7th ...click here for details

2) on line training ... not sure how this will work from Canada ... but someone has to ask questions are test it out ...  again click here for details ....  they also have a ALL YOU CAN EAT monthly fee access.

Update .... here is link to YOUTUBE to watch this presentation .... 

we appreciate out when they tape webinars for playback afterwards

https://www.youtube.com/watch?v=R3RlgUxAQVw

EVAP - Natural Vacuum Leak Detection System

New Lunch and Learn Webinar Announced:

EVAP - Natural Vacuum Leak Detection System

Grab your lunch pail and log in for direct access to the Wells Tech team of ASE-certified technicians as it covers EVAP systems – focusing on Natural Vacuum Leak Detection – at its next lunch and Learn webinar. The free webinar will cover:
 

• Chrysler’s Natural Vacuum Leak Detection (NVLD) system: function and diagnostics
• Is the NVLD system a pump or a switch?
• How to find intermittent problems.

Date: Wednesday, July 30
Time: 12 noon
The thirty-minute session will broadcast four times, allowing each time zone to start at noon local time: EST, CST, MST and PST.
Cost: Free

There is no need to register. Simply visit WellsVE.com/webcastson Wednesday, July 30, and select the link for your respective time zone.

Proposed classes for 2014-2015

The first draft on classes proposed for Oct 2014 thru April 2015

Comments welcomed

Service Writer Class

We are trying to enrol 15 shops to hold this class locally ... see your salesmen at Petes Paint or D&aT Auto  or Auto Barn ....

#1 Exceptional Customer Handling Skills

Course Objectives:

·       Grow sales by creating higher levels of customer satisfaction and trust.

·       Develop an understanding of how the service write-up processes affect the customer relationship.

·       Practice using skills and processes associated with building customer trust.

·       Understand the importance of Fixed Right First Time.

Course Description:

Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees will also learn how to reduce the anxiety of dealing with upset customers. The techniques and industry best practices presented during this highly interactive eight hourseminar will increase your customer experience. This course is appropriate for all skill levels.

#2  Service Counter Selling Skills

Course Objectives:

·       Grow sales by improving sales process and delivery.

·       Explore the customer purchase decision process.

·       Practice specific selling situations in real-world context.

·       Grow customer relationships by learning to create additional selling opportunities.

Course Description

Service Counter Selling Skills provides individuals and sales teams with an understanding of sales process, relationship building skills, and practical tools aimed at increasing both repair order count and effective labor rate. Participation in interactive exercises gives participants the opportunity to develop, and become comfortable with, selling preventative maintenance services, explaining repair estimates, and building stronger customer relationships.  Customer satisfaction, customer retention, and profitability are emphasized throughout this program.

#3 Handling Upset Customers

Course Objectives:

·       Grow sales by practicing skills related to dealing with difficult to manage customers

·       Understand what makes customers upset

·       Practice a 3-step process to managing an upset customer

·       Understand challenge resolution in the context of customer retention

Course Description

Dealing with an upset or disgruntled customer can be a source of significant anxiety to service counter associates. This highly interactive course provides an understanding of how to defuse tense situations associated with failed repairs, mishandled business transactions, and other customer satisfaction challenges. Participants learn and practice valuable skills used to calm customers, resolve customer concerns, and ensure high customer retention for their organization.

#4 Marketing and Sales Tools

Course Objectives:

·       Grow sales through the effective use of specific sales and marketing tools.

·       Create higher levels of customer retention by practicing the effective utilization of sales tools.

·       Recognize when and how to use specific sales related tools.

·       Provide participants an understanding of what tools are available.

Course Description

This seminar focuses on the effective use of an organization’s sales tools. We will introduce participants to available sales tools so that they understand where, when, and how to access the resource. Sales tools both within a given organization, as well as those available to the industry are explored. Participants are given the opportunity to ask questions, present challenges, and practice utilizing these sales tools effectively.

Air Conditioning Training ...

It is much easier now that these guys are using youtube ..   have a look ...

Updated CTI class & Dates for 2013-2014

Re-schedule date for Nov CTI Class

Please contact all your CTI enrollees about the date change on the upcoming course scheduled for next week. 
The new dates for the next  cti nights is dec 4 and 5 same time same place.Also course content is changed to: on the 4th it will be electric throttle control and the 5th is wide band sensors...note these were originally scheduled for april 23 and 24. 
Again please notify all your enrollees so they dont go up next week. thanks. 

What is TS16949 ...does it matter

You will see more of the companies we deal with say they are TS16949 ...but in many cases you have NEVER heard  of them before ... that is because they are OEM suppliers ... not the Monroe's of the world who are know for selling most or all of their items only in the aftermarket ...

click here  or  click here  -- for a brief ( but dry ) overview of what TS16949 means to an auto parts manufacturer...

SAME AS what come on the car ... only at a better value ....  so you can offer better value

sample of our new supplier ...

VIN Decoders Apps for smart phones

Here are links for CARQUEST   VIN DECODERS

CARQUEST - Apple Iphone ............................ Android   -click on links to go to download - one expects regular updating and this app to continue to get better over a short time ...

Walker Cat Clinic - again

Hi

another of the same clinic ..the people who have gone have said they liked it ...  Thur Oct 24 in London --click on image for more details

We have also posted ( see July 25 2013 ) a 30 min youtube video based upon this clinic ...  scrool down to see

CTI Class Change ....

Be advised that the oct class has been changed to asian security systems as there was no interest in the planned course...the replacement class will be added at the end. 

Neil Heinrichs
Sales Rep. 
Pete's Paint & Parts

The above was just received ( Randy in Windsor is key to helping change this ..)  if oyu care to voice an opinion ..leave a comment or talk to your sales rep from your CARQUEST store ...

What does a GOOD Web Site for for a Shop ???

The BEST web sites in USA for a shop ??  That is pretty high praise ..but if you want a look ...check out this article

http://www.autoinc.org/archives/2013/jan2013/top10.htm

It might be hard to say you have to be this good ...but ...

And just what should a good web site do ...

Sure - we are asking more questions than we could ever answer ...

The Next Generation: Industry and Educators Need To Work Together

Next generation - any idea's ?   Was this worth the time to listen and think ?